📋 Cancellation and Refund Policy

Please read this Cancellation and Refund Policy carefully. It explains the cancellation, refund and repayment conditions for services offered by Skyway Travel Agency Limited on balondokya.com.

Hot air balloon tours

• Full refund if you cancel at least 24 hours before the tour start time.
• No refund if you cancel less than 24 hours before the start time.
• If flights are cancelled due to bad weather, we offer free rebooking or a full refund.

Other tours and services

Cancellation terms may vary by product. Please check the specific tour or service page for details. For questions, contact us via the contact page.